Q1. Can I buy samples before placing the order?
Yes,of course. You are welcomed to order the samples for evaluation at the prevailing sample price.
Please click here for free samples and send us inquiry>>
Q2. How soon can I get the samples?
Orders for samples will be processed upon payment, and it will take at least 3~5 working days for shipping, subject to stock availability.
Q3. Can I track my order?
Of course! You’ll get an email with the tracking number once your order is shipped. If you do not receive the email, please contact Customer Service at sales(@)solarseksun.com and we’ll advise you as soon as possible.
Q4. Is possible to print my own logo or graphics on the product and packaging?
Yes, we provide all kinds of private labeling services, including logo printing and packaging printing. We also provide customized packaging designs. All these services are available at a fee. For details, please contact with our sales representative.
Q5. What is the lead time for production?
It will normally take 15~25 working days after the samples have been confirmed by you in writing.
Q6. What payment methods do you accept?
We accept Paypal, TT Bank transfer, western union, Alibaba trade assurance or secure payment , etc. For details, please contact with our sales representative.
Q7. What certifications do the products carry?
The products have been certified for CE, RoHS,IPX7, MSDS and UN38.8. Should you require other than the above certifications, we can process the additional certifications with the respective authorities according to your requirements. These additional certifications will carry an additional fee accordingly. For details, please contact with our sales representative.
Q8. Do the products carry a warranty?
Yes!All of our products come with a one-year limited warranty against manufacturing-related defects, effective from the date of your receipt of the products.